Effective Date: January 1, 2026 | Governing Entity: RK Creation / RK Resin Art
1. Legal Framework & Acceptance
These Terms and Conditions ("Agreement") govern the access to and commercial purchase of goods from RK Resin Art, an enterprise legally owned and operated by RK Creation ("Company", "We", "Us", or "Our"), headquartered in Surendranagar, Gujarat, India. By accessing our web application, placing an order, or utilizing our services, you ("Customer", "Buyer", or "User") agree to be legally bound by these terms.
2. Product Catalog & Handmade Artistry Disclosures
We take rigorous care to ensure our craft materials, epoxy resins, silicone moulds, mica pigments, and naturally preserved dry flora are accurately depicted. Due to the artisanal, handmade nature of customized resin articles and organic variations in botanical specimens, slight natural variations in color tonality, crystalline dispersion, and floral geometries are intrinsic characteristics of authentic craft work.
3. Pricing, Invoicing & Commercial Currency
All commercial transactions are denominated in Indian National Rupees (INR ₹) inclusive of applicable statutory taxes. We reserve the prerogative to adjust inventory availability and rectify pricing discrepancies without prior notice. In the improbable event of an order processed under an inventory or typographical pricing anomaly, we retain the right to cancel the order with an immediate 100% full refund.
4. Payment Processing & Gateway Compliance
Digital payments are securely routed through PCI-DSS Level 1 compliant payment aggregators (Razorpay) supporting Unified Payments Interface (UPI), Net Banking, and Major Credit/Debit Cards, or facilitated through official WhatsApp merchant billing. All sensitive payload transmissions are protected with 256-bit TLS/SSL cryptographic encryption.
5. Intellectual Property Rights
All trademarks, brand names, product photographic assets, visual graphics, custom UI stylesheets, and digital catalog content are the proprietary intellectual property of RK Creation. Unauthorized reproduction, web scraping, or commercial duplication is strictly prohibited under the Copyright Act, 1957.
6. Limitation of Liability & Dispute Jurisdiction
To the fullest extent permissible under Indian Law, RK Creation shall not be liable for indirect, incidental, or consequential damages arising from the misuse or mishandling of chemical resin compounds. Any commercial dispute shall be exclusively subject to the judicial courts of Surendranagar, Gujarat, India.
Compliant with Information Technology Act, 2000 & DPDP Framework
1. Data Collection Architecture
We process only requisite Personally Identifiable Information (PII) indispensable for verifying identity, facilitating order fulfillment, and complying with statutory tax obligations:
- Identity & Communication Data: Full customer name, verified email address, and mobile phone number.
- Logistics & Consignment Data: Complete delivery address, landmark, PIN code, and recipient designation.
- Transaction Identifiers: Razorpay Payment ID, Order ID, and cryptographic authentication tokens.
- Security & Network Telemetry: Anonymized IP addresses, browser client metadata, and timestamped security audit logs.
2. Purpose & Principles of Data Utilization
Collected customer records are deployed solely for order processing, logistics consignment booking, real-time shipment dispatch notification (via WhatsApp/Email), and account management. We do not sell, lease, trade, or monetize customer data with third-party advertising brokers under any circumstances.
3. Banking & Payment Token Security
Our infrastructure does not store complete credit/debit card credentials, CVV numbers, or banking PINs. All financial settlement operations are handled directly through Reserve Bank of India (RBI) authorized payment gateways.
4. Customer Security & Password Encryption
Customer account credentials are safeguarded using one-way adaptive cryptographic hashing (bcrypt with multi-round salt). Customers maintain full autonomy to request profile rectification or permanent data deletion by contacting support.
Transparency in Storage & Tracking Technologies
1. Function and Scope of Cookies
Cookies and browser local storage technologies are compact data tokens placed on your device to maintain session integrity, optimize website speed, and deliver a coherent user experience.
2. Categorization of Utilized Cookies
- Strictly Essential Functional Storage: Manages persistent shopping cart items, maintains secure customer login tokens (JSON Web Tokens), and preserves checkout state during navigation.
- Preference Tokens: Retains user visual themes (Dark Mode / Light Mode) and preferred sorting criteria.
- Infrastructure & Rate-Limiting Protection: Monitors client request frequencies to protect the web server against automated DDoS attacks, brute-force vulnerabilities, and bot crawling.
3. User Consent & Management
Users may configure browser settings to decline or clear cookies at will. Note that disabling essential session storage may impair shopping cart retention and account authentication.
Pan-India Express Logistics & Delivery Standards
1. Packaging Integrity & Dispatch Schedule
Art supplies, liquid resins, pigments, and botanical specimens undergo meticulous quality inspection and shock-resistant multi-layered bubble packaging to ensure safe transit. All verified orders are dispatched within 24 to 48 business hours from our Surendranagar studio.
2. Estimated Transit Timelines across India
- Gujarat & Western Region: 2 to 4 Business Days.
- Metro Cities & Major Urban Hubs: 3 to 6 Business Days.
- Tier 2 / Tier 3 Cities & Regional Centers: 4 to 7 Business Days.
- Special Transit Zones (Northeast / Remote Locations): 6 to 9 Business Days.
3. Courier Consignment Tracking
Upon consignment generation, an automated electronic dispatch notification containing the assigned Air Waybill (AWB) number and direct live tracking hyperlink is transmitted via WhatsApp and Email.
4. Shipping Tariffs & Free Delivery Thresholds
Standard flat-rate shipping is computed based on gross volumetric package weight and destination pincode. RK Resin Art periodically sponsors Free Shipping on qualifying orders exceeding established purchase thresholds.
Customer Protection, Transit Guarantee & Replacement Protocol
1. Transit Damage Guarantee
We take complete responsibility for consignments during transit. If an item arrives physically damaged, leaking, or defective, RK Resin Art guarantees an expedited free replacement or full monetary refund.
Mandatory Claim Requirement: To prevent fraudulent claims and initiate immediate courier insurance compensation, a continuous, uncut 360° unboxing video showing the outer shipping label and intact parcel seal opening is mandatory for all transit damage, leakage, or missing item claims.
2. Incident Notification Window
Transit discrepancies or product defects must be formally reported within 48 hours of courier delivered timestamp via WhatsApp at +91 81419 94995 or email at rinkupatel3495@gmail.com accompanied by your Order ID and unboxing footage.
3. Settlement & Refund Disbursement Timeline
Upon verification by our support team, replacement articles are dispatched within 24 hours. Approved monetary refunds are processed directly to the customer's original payment source / UPI account within 3 to 5 business days.
Enterprise Identification & Architectural Credits
🏢 Commercial Merchant Information
| Trading / Brand Name: | RK Resin Art |
| Parent Operating Entity: | RK Creation |
| Proprietor / Representative: | Rinku Patel |
| Studio & Operational Office: | Umiyanagar, Nr. Old Darshan School, Ratanpar, Surendranagar, Gujarat — 363020, India |
| Customer Support Line: | +91 81419 94995 |
| Official Inquiries Email: | rinkupatel3495@gmail.com |
| Instagram Community: | @rk_creation2208 |
💻 Web Development & Systems Engineering
Full-Stack Architecture
Engineered, designed, and deployed by Shrey Moghariya. Features real-time state management, secure authenticated REST APIs, automated invoice generation, and full responsive framing.
